FREQUENTLY ASKED QUESTIONS

Got a question you don’t see here? Reach out to sup@goodweird.com .

SHIPPING

Good Weird currently ships everywhere in the U.S. and internationally with our partner Passport Shipping.

When you order 2 or more products, the shipping is free.

The order will ship out the same day if it is before our 3 PM EST window, or it will go out the following day. If you used our standard shipping, it would arrive in 3-5 business days; if you expedited shipping, it would arrive in 1-2 business days.

Good Weird ships worldwide with our Passport Shipping partner which calculates duties + taxes live :)

Please reach out to us at sup@goodweird.com so we can track this down.

PRODUCT

Please check us out on TikTok and Instagram @goodweird for more product content. If there are additional questions, please let us know at sup@goodweird.com.

Good Weird was built with all skin types in mind.

Good Weird's products have gone through extensive stability testing to mitigate the chances of them melting, drying, freezing, or expiring per each product's Instructions.

Yes, Good Weird is cruelty-free, leaping bunny certified, and vegan.

If you have difficulty getting product out of Back From Vacay, please remove the shade sticker at the bottom.

ORDER

You can check your order via the account view in the upper right-hand corner of goodweird.com.

Please email us as soon as you can at sup@goodweird.com so we can try to update your order.

If you sign-up for our Good Weird emails, you will be eligible to claim 15% off your first order!

BILLING

Good Weird will charge your payment method at the time of check-out.

Good Weird currently accepts all major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and Meta Pay. Please let us know at sup@goodweird.com if there are any other payment options that you would like to use.

Please reach out to us at sup@goodweird.com so we can help troubleshoot.

RETURNS & EXCHANGES

If you’re not feeling 100% about the whole thing, let’s talk.


For sanitary reasons, we can’t accept returns, but we’re here for you! Let us know how we can help at sup@goodweird.com.

Accidents happen!


Please reach out to us at sup@goodweird.com so we can make things right.

GOODWEIRD-FAQ

Good Weird has built products from the ground up and is an infusion of skincare and cosmetics. We think about things differently with an original approach to beauty. Our products require no tools, and we have lowered traditional pigment loads significantly to create a genderless approach.

Keep an eye out for future product drops and collaborations.

Please reach out to us at sup@goodweird.com and we are happy to answer anything :)

Good Weird is headquartered in NYC!